FAQ
Questions we hear.
Answers for voice-AI and telephony teams in India. If yours is not here, ask us when you request access.
What it is
What is packethush?
Voice isolation for Indian telephony. A library that removes background voices and noise from a caller's audio, 20 ms at a time, on your own servers, before voice activity detection and speech recognition hear it.
Is it noise cancellation?
It removes what noise cancellation removes, such as traffic, fans and a busy street, and also a second person talking near the caller. Speech recognition then hears only the caller.
Does it remove background speakers?
Yes. A second voice close to the caller or across the room is removed, and the caller is kept. Our published result is on 1,152 Hindi test calls at 8 kHz, each with a second voice and noise.
Is there a model or an API I can download?
It is a library you run on your own servers, with packages for Python, Go, Rust and C, and a FreeSWITCH module. Access is private: request access, and the trial licence comes with the evaluation kit.
Your calls
Does it work on 8 kHz phone audio?
Yes. packethush is built for 8 kHz telephone calls and measured on them. 16 kHz audio works through the same library.
Which languages?
It works on the audio before any speech recognition. Our published results are on Hindi calls, and more Indian languages are being measured. Ask us about yours.
Does it handle calls that mix Hindi and English?
It works on sound, not words, so code-mixing needs nothing special. Our Hindi test calls are full of English words, as real calls are.
Which speech engines does it work with?
Any. It hands clean audio to whatever comes next. The gain depends on the engine, so the evaluation kit measures it with yours.
Your stack
How do I integrate it?
Open one session per call leg and pass it every packet. Packages for Python, Go, Rust and C, and a FreeSWITCH module.
Which audio formats?
PCM16, float, μ-law and A-law, in chunks of any size. Output has the same format and length as the input.
Will it slow my agent down?
It adds 12 ms on top of each 20 ms packet.
Do I need a GPU?
No. It runs on CPU: 280 simultaneous calls on one 8-vCPU server.
Privacy and uptime
Does any audio leave my servers?
No. Only licence counters are sent. The security page lists every field.
What if the licence cannot be confirmed?
Audio passes through unchanged. A call is never dropped or muted.
Getting started
Can we test before we pay?
Yes. The trial licence comes with the evaluation kit, so you decide with your own numbers.
How is it priced?
By proposal, in rupees, after the trial. Ask us when we talk.
Ask us anything else.
Request access and tell us what you need to know. We reply by email to set up a call.
Request access