For the calls your business makes.

The customer answers at home or at the shop, with family or customers talking nearby.

Without packethush

Your agent notes the wrong date or amount, or stops for a voice that is not the customer's.

With packethush

• Only the customer's words reach speech recognition
• Fewer false barge-ins from the room
• Every Indian language, and English

On the road or in the market: traffic, horns and passers-by.

Without packethush

A stranger's words or the street's noise reach your agent as the customer's.

With packethush

• Street noise and other voices removed in one pass
• The customer's answer and the landmark, not the crowd's
• Barge-in as fast as Silero VAD, or faster

At work, on a bus or in the metro, with colleagues and announcements around.

Without packethush

Interest, income and callback times get mixed with the room's words.

With packethush

• The lead's answers only
• The end of each answer reported sooner
• One setup for every language

Someone nearby prompts the caller, or answers for them.

Without packethush

Your agent records details spoken by a voice that is not the caller's.

With packethush

• Other voices removed before speech recognition
• A separate event when another voice speaks
• Audio stays on your servers

Callers ring from anywhere: home, office, street.

Without packethush

Background voices and noise become wrong words and interrupted answers.

With packethush

• Fewer words the caller never said
• Fewer false triggers than Silero VAD
• 12 ms added delay

Short replies: a yes, a time, a rating out of five.

Without packethush

A short reply is easily lost under a TV or a conversation in the room.

With packethush

• The caller's replies kept, the room removed
• The end of the caller's turn reported sooner
• Every Indian language, and English

Customers call from noisy places; agents listen all day.

Without packethush

Agents strain to hear, and live transcription picks up the room.

With packethush

• The customer's side cleaned before the agent's headset
• Cleaner input for live transcription and agent assist
• Runs in your media server

After the call: transcripts for quality checks, compliance and summaries.

Without packethush

Other voices end up in the transcript as the customer's words.

With packethush

• The customer's channel cleaned before transcription
• The same library, on recorded calls
• On your servers